Dear Mr. Scetta,
I recently had the misfortune of being in a car accident involving my leased Yaris. Fortunately I was not injured and the other driver charged, but it couldn’t have happened at a worse time given the demands of my law practice and aging parents.
I delivered my car to the body shop on Ontario at which time Robin Edmondson immediately took charge. She organized a rental through Enterprise, made me feel valued and my car cared for, and was the ultimate in professionalism and kindness. I was leaving for New York in a few days and never expected that my car would be ready before my departure. I know that because of Robin’s efforts, my car was ready and had I not made alternate arrangements to the airport, would have been SO grateful for the speed at which she made the repairs "happen”. I was actually still grateful just knowing my car was repaired and available upon my return.
Robin is bright, capable and compassionate. Although I am a personal injury lawyer, I had NO idea how disruptive and upsetting an accident can be. She relieved me of much of the worry associated with the whole experience.
I thought you should know that Robin is a huge asset to your organization. As an employer I know how rare it is to find support who not only excel in the position, but deliver with poise and grace. Robin is one of those people and I hope you will recognize her for the amazing work she did helping me (and I’m sure all of her clients) navigate a difficult situation.
- L. Jane Burbage
I just wanted to pass along a huge THANK-YOU to you all. The truck looks great, the paint work, blending and detailing exceeded my expectations! The work you folks did was better than the factory could do, way better! I'll be sure to recommend your facility to any family or friends in need of a competent and reliable collision repair centre. Many thanks to you and your staff for restoring my sanity and my ride.- Mark
I have been dealing with a window/door issue for over a year. Swav from Performance Collision & Restyling was recommended to me from Performance Toyota on Lake Street. I brought the car to him and within a half hour the problem was solved. I was pleased with his professionalism and forthright attitude. Keep up the good work. If I have any more problems with my car, I will bring it to Performance Collision & Restyling.
Just a short note to thank you for the kind and speedy service you afforded me this morning. Your professional manner and quick attention were very much appreciated and I wanted to be sure to communicate that to you. Thank you!